To be a centre which is fully functional and efficient in mediating and advancing international affairs and cooperation within UUM. This vision also extends outwards to ensure the consistent enhancement of UUM's global reputation as an eminent management university and a serious competitor in higher education.

To work in an efficient, professional manner in order to maintain international standards and expand academic horizons. This is exemplified by CIAC's 'global outreach' programmes and efforts to increase collaborations and partnerships in line with the latest trends in the internationalization of higher education.

We, staff of Centre for International Affairs and Cooperation (CIAC), Universiti Utara Malaysia, hereby committed ourselves to provide excellent services to our customer by ensuring:

• Conducive and customer-friendly environment in the office
• Feedbacks and enquiries are answered to the highest standard in a clear, timely and accurate manner
• Visitors and client to be treated with respect and courtesy in a profesional, polite and friendly manner
• We provide an environment for customers where they feel comfortable to ask further queries or clarify information provided 

CIAC promotes international engagement, coordinates international activities, and oversees new and existing partnerships. CIAC advises on internationalization strategies, consults with Deans on international academic activities, and works with faculty members and administrators across the University to implement international initiatives effectively. CIAC acts as an efficient one-stop centre to facilitate and coordinate all activities related to the effective internalization of UUM. In short, CIAC plays a strategic roles in supporting the UUM's broad and ever-expanding internationalization agenda.

In terms of structure, CIAC is divided into three main divisions:

• Corporate and International Student Services
• International Partnerships and Global Experience
• International Accreditation and Engagement

Corporate and International Student Services

• International Student Services

This unit provide advisory services to support student experience in campus and manage international recruitment agent

• Visa Unit

This unit provides comprehensive assistance to students on all aspects of documentations related to student visa

• Admin & Finance Unit

This Unit is fully responsible for providing professional financial and human resource services to meet the requirements and to ensure compliance with the regulations imposed by the university.

International Partnerships and Global Experience

• Student Mobility Unit

This unit manages student mobility and learning abroad to ensure immersive student learning experience

• International Partnership Unit

The unit works with faculty to develop new partnerships with international institutions and ensure healthy relationship with current partners.

International Accreditations & Engagement

• AACSB Accreditation Unit

This unit ensure compliance with AACSB Standards and disseminate best practices to further enhance the international reputation of UUM

• Global Engagement

This unit seeks global recognition by engaging with global community and participating in activities with societal impact. Among the activities are global competition and active communication via AACSB Exchange Portal.