U-Assist

u-assit logo

The U-Assist is known as one stop centre established in Universiti Utara Malaysia under the Department of Student Affairs and Alumni, located at Level 1, Student Affairs Department and will be fully operational in September 2013.

The centre aims to improve the quality of services for students and to reduce bureaucracy. In addition, it facilitates the delivery of information to the students.The over-the-counter services are also available to cater the students’ academicand financialneeds, scholarships and others. In fact, most of the services required are offered at one location.The "One Stop Centre" offers services to be handled by all Centre and Units under the Student Affairs and Alumni Department, Academic Affairs Department, Schoolsand several other departments including the Student Accommodation Centre, Computer Centre, Security Department and Bursar’s Department.

click here for U-Assist website

Our main services for the students are:

a. ACADEMIC

    Change in Study Mode
    Discontinue the Study
    Deferment of Study
    Course Withdrawal
    Course Registration by Audit
    Credit Transfer for Second Application (Equivalent Course)
    Student Status Confirmation
    Extra Credit Hours
    Replacement Examination
    Permission Letter
    Sponsorship Confirmation Letter
    Student Vehicle Stickers


b. FINANCIAL

    Payment for tuition fees (Credit Card &E-Debit)
    Confirmation Letter Of Payment Received From Embassy
    Confirmation Letter Of Payment Received For Tuition Fees
    Application For Refund
    Student’s account statement checking
    Updates Student’s Account Number
    Updates Student’s Scholarship status
    Employees Provident Fund (EPF) Transactions
    MyBrain/MyMaster
    General request about student’s fee
    PTPTN matters

c. APPLICATION FOR STUDENT VEHICLE STICKERS

    - “Vehicle sticker” also known as “license” of car to enter UUM Campus.
    - A sticker can be used by car only
    - A full-time students who use the car is charged RM3/RM100 for a sticker.

d. APPLICATION FOR STUDENT SMART CARD

U-Assist carries the motto "We Are Always Here for U" in line with the services offered to assist the students.

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